Privileged Access Management (PAM) Implementation for Sheetz

Project Focus: Privileged Access Management (PAM)

The engagement focused on designing, deploying, and operationalizing a robust Privileged Access Management (PAM) solution using Delinea (Secret Server and Privilege Cloud) to secure and manage all privileged credentials and access across Sheetz’s corporate and retail environments.

Key Technical Achievements:

Core Delinea Deployment

Successfully deployed and configured the Delinea Secret Server platform, including high-availability setup, remote access management, and session recording capabilities.

Credential Vaulting

Identified and onboarded over 3,500 critical privileged accounts (Windows, Unix/Linux, Databases, Network Devices) into the Delinea Secret Server platform.

Just-in-Time Access (JITA)

Implemented policy-based access and session monitoring for all administrative access, ensuring privileged users leverage the Delinea platform for on-demand, Just-in-Time access to sensitive systems.

Security & Compliance

Established automated credential rotation policies and configured granular access controls using Delinea, significantly reducing the attack surface from credential theft and enhancing compliance with PCI-DSS requirements.

Integration & Automation

Integrated Delinea with Sheetz’s existing SIEM (Splunk) and ITSM (ServiceNow) platforms for centralized logging, alerting, and streamlined access requests and approvals.

Evaluator Testimonial

“The Mind Matrix Identity team managed a complex, enterprise-wide PAM implementation with exceptional professionalism and technical depth. Their expertise in Delinea was instrumental in achieving our compliance and security objectives on time.”

Overall Contract Performance: Very High (VH)

Mind Matrix Identity received the highest possible rating for Overall Contract Performance: Very High (VH). This rating signifies performance of exceptional merit; indicating exemplary performance in a timely, efficient, and economical manner.

Performance Category	Rating	Client Comments Summary
Quality	Very High (VH)	Delivered a high-quality, stable, and scalable Delinea architecture. Configuration and documentation were meticulous, ensuring seamless transition to operations.
Schedule	Very High (VH)	Demonstrated exceptional schedule adherence, deploying the core platform ahead of the planned timeline. Consistently met and exceeded critical milestones during the onboarding phases.
Cost	Very High (VH)	Excels in cost management. The project was executed within the defined Firm Fixed Price budget with no cost overruns.
Management	Very High (VH)	Exhibited superior business and management skills. The project leadership was highly responsive and adapted quickly to environmental challenges specific to a large retail footprint.